How long can I keep my rental?
The base price for all of our items is for overnight rental time. You can keep most rentals for as long as you like (up to 7 days) for an additional fee. If you need to keep your rental item(s) moor time please contact our office before the party date.
What time will you deliver?
The delivery time frame will be between 8:00 – 12:00 in the morning on the event day and pick up will be next day of the event. In many cases we do deliver the day before of the event depending on the area we will contact you and let you know.
Do I need to supply power for my rental?
Yes, power is required for most rental items. Based on the items that need power in your cart, you will need 1 power outlet(s), each on its own separate breaker. If you don’t have adequate power located nearby you would need to rent 1 6000 Watt generator(s) . It is your responsibility to supply power for all rentals within 50ft of the setup area. We provide 50-75 ft. of extension cords for all rentals at no extra cost.
When do I pay for my order?
A 25% down payment is due when you make the initial reservation. The remaining balance is due in cash only when we deliver it. THE DRIVER WILL NOT ACCEPT CREDIT OR DEBIT CARD ON THE SPOT.. For schools, government agencies, or nonprofits that need to pay with purchase orders or checks, please call us at 210-449-2536 to make a reservation.
What if I need to cancel my reservation?
Our no-hassle reschedule policy means you can cancel for any reason up until your scheduled delivery date. You will receive a “rescheduling” credit that is valid for up to 1 year from the original date of your event. Credit will not be issued after we have delivered the rental equipment. We do not allow refunds.